HP OfficeJet printers are bricking following a latest software program replace

A software program replace Hewlett-Packard launched earlier this month for its OfficeJet printers is inflicting a few of these units to turn out to be unusable. Since concerning the second week of Could, the have been rife with complaints of OfficeJet printers bricking after they routinely put in the corporate’s most up-to-date firmware replace.

After downloading the defective software program, the built-in touchscreen on an affected printer will show a blue display with the error code 83C0000B. Sadly, there seems to be no manner for somebody to repair a printer damaged on this manner on their very own, partly as a result of manufacturing facility resetting an HP OfficeJet requires interacting with the printer’s touchscreen show. For the second, HP clients report the one resolution to the issue is to ship a damaged printer again to the corporate for service.

Among the many affected printers are OfficeJet 902x fashions, together with the Professional 9022e, Professional 9025e, Professional 9020e All-in-One and Professional 9025e All-in-One variants. Should you personal an OfficeJet printer, in the interim, your greatest guess is to disconnect your printer from the web in order that it doesn’t routinely obtain the buggy replace.

On Saturday, HP acknowledged the problem and advised it was engaged on a repair. “Our groups are working diligently to deal with the blue display error affecting a restricted variety of HP OfficeJet Professional 9020e printers,” the corporate stated. “We’re recommending clients experiencing the error to contact our buyer assist group for help: .”

This isn’t the primary time one in every of HP’s latest software program updates has created a headache for its clients. In March, the corporate appeared to double down on its unpopular and started rolling out a safety replace that noticed extra of its printers not work with third-party ink cartridges.

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